FAQ

All of our tours depart from the Squamish Boat Launch. Your booking confirmation will include the exact meeting location, arrival time, and parking information. We recommend arriving 15 minutes before your scheduled departure.

We recommend:

• Weather-appropriate outdoor clothing (layers)
• Waterproof jacket
• Sunglasses & sunscreen
• Camera or phone
• Closed-toe footwear for land-based activities

We provide all essential safety gear.

Our boat is designed to provide a comfortable ride, and under normal conditions you should stay dry. However, weather, wind, and water conditions can occasionally result in some light spray, so we recommend bringing a waterproof layer just in case.

Yes. Safety is our top priority. Our operation is built around:

• Professional-grade safety equipment (PFDs, VHF radio, GPS, satellite comms, etc.)
• Highly trained operators with backgrounds in engineering, firefighting, and expedition logistics
• Conservative decision-making based on weather and water conditions

Yes! We offer fully customizable private charters for families, friends, corporate groups, photographers, film crews, transportation, and special occasions. If you have a unique adventure or destination in mind, we'd be happy to create a custom experience tailored to your group.

Jet boats use internal propulsion (no exposed propeller), allowing us to:

• Operate safely in very shallow water
• Access remote river systems and coastal zones
• Reduce risk to marine wildlife and vegetation

• Highly specialized jet boat access into remote waterways
• Strong focus on safety, engineering, and expedition-level operations
• Small-group, high-quality experiences instead of mass tourism
• Strong background in adventure logistics, emergency response, and marine operations
• Commitment to sustainability and respectful use of natural areas

Our vessel is equipped with state of the art equipment and we go above and beyond all Transport Canada Regulations. We have some of the best PFD's on the market, that have advanced safety features, and are also minimalistic, stylish, and very comfortable.

 Some tours require a minimum number of guests to operate. Private charters can run with small groups.

Anyone can join! Our tours are suitable for all experience levels - from first-time explorers to seasoned adventurers - making it easy for individuals, families, and groups to enjoy the water safely.

Booking Confirmation
A reservation is confirmed upon receipt of full payment or deposit (as specified at time of booking). By completing a booking, guests agree to the terms outlined in this policy.

Guest Cancellations
Bookings made with Travel Protection can be cancelled up to 1 hour before departure time (24hrs for groups of 4+ guests).

Bookings without a Travel Protection will adhere to the following conditions:

1. 100% refund for bookings cancelled more than 7 days before your booking time.
2. 50% refund for bookings cancelled between 3 and 7 days before your booking time.
3. Bookings cancelled less than 3 days before your booking time have no refund.

Squamish Jetboat Journeys reserves the right to cancel or alter any trip due to conditions beyond our control.

No-Shows - Failure to arrive at the scheduled departure time will be considered a no-show and is non-refundable.

Modifications / Rescheduling
Changes requested more than 72 hours in advance may be accommodated at no cost, subject to availability
Changes within 72 hours of departure are not guaranteed and may incur a fee

Weather & Company Cancellations
Squamish Jetboat Journeys reserves the right to cancel or modify any trip due to safety concerns including weather, mechanical issues, minimum passenger requirements, or other risks.
If cancelled by the company, guests will be offered:
Full refund
Rescheduling at no additional cost

Late Arrivals
Guests must arrive at least 15 minutes prior to departure. Late arrivals may result in missed trips and are treated as no-shows (non-refundable).

Minimum Passengers
Some tours require a minimum number of participants. If not met, guests will be notified and offered a refund or rescheduling.

Acknowledgement
By booking with Squamish Jetboat Journeys, guests acknowledge and agree to this cancellation policy.

Anyone can come on our boat, but we do have to follow requirements from Transport Canada. As they state:

•  Under 16 Years Old: Must wear inherently buoyant (foam) life jackets. Inflatable (PFDs) are strictly prohibited. 

Because of this, we carry various sizes of Life Jackets, and will require anyone under the age of 16 to wear a suitable version.